Legal

Privacy Policy.

Last updated: April 6, 2026 · Effective date: April 6, 2026

We believe privacy is a right, not a feature. This policy explains clearly and honestly how we collect, use, and protect your personal information when you use Infinette Hub and its products.

01Who We Are

Infinette Hub is operated by Triban Online Group, trading as Infinette Hub.

KVK number: 93458649
Vestigingsnummer: 000050342819
Address: Oostdorperweg 37-A, 2242 NE Wassenaar, South Holland, The Netherlands
Email: hello@infinettehub.com

When this policy refers to "we", "us", or "our", it means Triban Online Group operating Infinette Hub and its products including Infinette Creator Studio and Infinette.ai.

02What We Collect

We only collect information that is necessary to provide our services. This includes:

Name and email address when you sign up or join a waitlist
Payment information processed securely through our payment providers
Usage data such as which features you use and how often
Content you create or store within our products
Technical data such as browser type, device, and IP address

03How We Use Your Information

We use your information to:

Provide and improve our products and services
Send you important updates about your account
Send marketing emails if you have opted in (you can unsubscribe at any time)
Process payments and manage subscriptions
Analyse how our products are used so we can make them better
Comply with legal obligations

04Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

Contract — to provide the services you signed up for
Legitimate interests — to improve our products and communicate with users
Consent — for marketing emails and cookies where required
Legal obligation — to comply with applicable laws

05Who We Share Your Data With

We do not sell your personal data. We share data only with trusted service providers who help us operate our products:

Supabase — database and authentication
Netlify — hosting and deployment
Anthropic — AI processing
Stripe and CaphHub — payment processing
Zoho — email delivery
Google Analytics — usage analytics

All providers are contractually required to protect your data and use it only for the purposes we specify.

06Data Retention

We keep your data for as long as your account is active or as needed to provide services. When you delete your account, we delete your personal data within 30 days unless we are required to keep it for legal reasons.

07Your Rights

Under GDPR you have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data
Object to or restrict how we process your data
Data portability — receive your data in a portable format
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, email us at hello@infinettehub.com. We will respond within 30 days.

08Cookies

We use cookies to make our products work and to understand how they are used. See our Cookie Policy for full details.

09Security

We take reasonable technical and organisational measures to protect your personal data. This includes encrypted connections, secure database storage, and access controls. No system is completely secure, but we work hard to keep your data safe.

10Contact and Complaints

If you have questions about this policy or how we handle your data, contact us at hello@infinettehub.com.

If you are not satisfied with our response you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.